In this quest for solutions, we may sometimes lose ourselves. It happens that an issue pops up while we are trying to solve our problem. There are then different ways to solve the issue. As you will guess some ways are better than others because more efficient and logical. In general, we can react in the ways illustrated bellow.
Second, you can focus on the past or the present and both dynamics will have different consequences. A focus on the past is like replaying the event in loops which won't help ease the bad feeling it creates. A focus on the present, on the opposite takes the information from the past event and uses it to build a possible solution. The two colleagues can either get more and more upset or decide to take actions.
Last but not least, in a bigger group people may start to speak about the problem. In some cases, they may gossip and share the blaming past oriented version of the event while in other cases they may inform others about what happened to avoid that this event happens again. Story telling is very powerful in organizations and bad news usually circulate faster than good ones.
As a leader or a manager or even as en employee it is our responsibility to ensure that problems are solved by following few rules:
- Recognize issues and not blame
- Be present oriented and not past oriented
- Inform to avoid repetition of the issue but do not gossip